Customer Service
Trained agents who handle inbound customer queries in your brand's voice.
- Order, account, and billing queries
- Escalation to your team on your rules
- Quality and response-time reporting
Hyderabad · outsourced support, cloud, and development for growing businesses
Customer support and cloud services, handled by people who answer.
Trained agents for customer service, technical support, email and chat, plus managed cloud infrastructure and custom web applications. Start with a small pilot and scale when it works.
How a pilot works
01
Tell us your volume, channels, and the hours you need covered.
02
We run a small pilot batch on your real customer queries.
03
You review the quality, then scale up coverage.
What we do
Support your customers can rely on. Systems that stay up.
Pick one service or combine them. Every engagement starts with a pilot or a scoped plan, so you see the quality before you commit.
Technical Support
First-line troubleshooting for your product, with a clean handoff to your engineers.
- Tiered troubleshooting scripts
- Ticket logging and follow-up
- Escalation to your engineering team
Email Support
Your support inbox triaged, answered, and escalated on your SLA.
- Works in your helpdesk tool
- Templates and tone matched to your brand
- Backlog clean-up
Chat Support
Live chat on your website or app during the hours you need.
- Real-time replies with your product knowledge
- Peak-hour and after-hours coverage
- Chat tagging and transcripts
Cloud Services
Setup, migration, and day-to-day management of your cloud infrastructure.
- Cloud setup and migration
- Monitoring, backups, and security
- Cost reviews to cut unused spend
Web Application Development
Custom web applications designed, built, and maintained for your business.
- New applications built end-to-end
- Features and maintenance on existing apps
- API integrations and internal tooling
Ways to work with us
Choose how you want to start.
Pricing depends on scope and volume. After a short call, we send a clear written quote.
Pilot batch
Try it on real work
We take a small slice of your real queries or a defined task. Scope, duration, and what counts as success are agreed before we begin.
Dedicated team
Ongoing coverage
Agents or engineers assigned to your account for continuing support or cloud work, priced per agent or by volume.
Fixed-scope project
One defined outcome
A ticket backlog clean-up, a cloud migration, or a web application build, scoped and quoted up front.
Working together
Clear terms, clear reporting.
Agreed in writing
- A confidentiality agreement before we see your data
- Access limited to the tools the work needs
- Access removed when the engagement ends
- Escalation rules and a tone guide for your brand
Set together with you
- Coverage hours and time zone
- Languages and channels
- Team size and ramp-up plan
- Response-time targets
Reported to you
- Volume handled and response times
- Quality review scores
- Escalations and recurring issues
- Recommendations to improve
Results
What clients say.
About us
Based in Hyderabad, built around doing support properly.
Ophir Global Solutions runs customer service and technical support desks, manages cloud infrastructure, and builds web applications for growing businesses.
We begin every relationship with a pilot or a scoped plan, so you judge us on real work before committing to more.
Who we work with
E-commerce
SaaS and technology
Transport and logistics
Growing SMEs
Questions
Before you reach out.
How does a pilot work?
You tell us your channels, volume, and hours. We handle a small, defined slice of your real work, and we agree in advance how long it runs and what success looks like. You review the results before deciding whether to scale.
How quickly can you start?
After a short scoping call, we give you a realistic start date in the written quote. It depends on the service, the team size, and how much training on your product is needed.
Which tools do you work in?
We work inside your own helpdesk, chat, or cloud tools. Tell us your stack in the enquiry, and we'll confirm what we support before you commit.
How do you protect our data?
We sign a confidentiality agreement before we see anything, limit access to the tools the work needs, and remove access when the engagement ends.
What are the contract terms?
Terms depend on the engagement model: a pilot, a dedicated team, or a fixed-scope project. We agree them in writing before work starts.
What if a team member isn't the right fit?
Tell us. We'll address it with the team, including changing who is assigned to your account.
How do I get a quote?
Send an enquiry below with your service, rough volume, and timeline. We'll follow up, then send a written quote after a short call.